Overview and statistics

The Overview is the hub's home page: what needs you now, and how support went over the last 30 days.

What it shows#

• Open, Waiting on customer, With site access and Connected sites right now.
• Tickets: opened and closed per day. Hover a day for the numbers, or click Table for an accessible table view.
• Categories: the share of tickets in each category from your policy.
• Recurring issues: health check findings that appear on the most tickets, such as "Errors from WooCommerce" or "More than one page caching plugin is active". These are good candidates for a help article, a fix in your product, or a word with a plugin vendor.
• Response: median time to the first reply and to close.

Advanced analytics (Pro)#

Pro adds an Analytics page with any date range (7 days to a year), filtering by site, and more charts:

• tickets over time, per day or per week
• categories, priorities, and how tickets arrived (dashboard or emailed)
• recurring issues and tags
• busiest sites
• customer ratings: average, distribution and recent comments

Export PDF creates a clean report of the current view, ready to send to a client (for example a monthly report for a care plan customer). The report is made by your browser's print dialog, so nothing is uploaded anywhere.