How can we help?
Guides, answers and troubleshooting for Helpdesk Hero, with screenshots of every screen.
Popular
Connect your first customer site
Getting started
Read the guide →Log in to a customer site
Site access
Read the guide →Use policy templates
Policies and templates
Read the guide →Handle emailed tickets
Inbox and tickets
Read the guide →Send your customers a guide
For your customers
Read the guide →Fix a connection problem
Troubleshooting
Read the guide →Start here
Getting started
Install the hub, run the setup guide and connect your first customer site.
How it works
How the hub and customer sites connect, and what travels between them.
Using the hub
Inbox and tickets
Tickets from every site, with diagnostics, replies, tags and ratings.
Site access
One-click login without passwords, more time, troubleshooting mode and the activity log.
Connecting sites
Connection codes, per-site policies, bulk changes and connection checks.
Policies and templates
Your rules for customer sites, and templates to apply them in bulk.
Overview and statistics
Your dashboard and statistics: categories, recurring issues and response times.
Settings
Team details, notifications and ticket tags.
Pro
Analytics, PDF reports, white label, ratings, supporters, AI triage, and the TEST key to try it.
For your customers
Reference
Private AI with WebLLM
Free, private AI in your browser with AI Provider for WebLLM: download, install and check it works.
Privacy and security
What is stored where, what leaves a site, and how it is protected.
FAQ
Quick answers to the most common questions.
Troubleshooting
Fixes for connection, login and sync problems.
For developers
WP-CLI, hooks, the signed protocol and extending the hub.
See it first: the live demo opens a support hub and a customer site in your browser, with example tickets.