Changelog
What's new
Every Helpdesk Hero release, newest first.
Version 2.0.0
- First release as a separate plugin, with support policies.
- Policy templates, applied to one site or many at once.
- Overview statistics: categories, recurring issues and response times.
- Ticket tags, shown to customers.
- Emailed tickets reach the hub once the customer confirms they sent them.
- Setup guide, and an invitation to share feedback and ideas.
- Export and erase personal data with WordPress's privacy tools.
- Backup and restore of the whole hub.
- A clear message when the local WebLLM model is still loading in the browser.
- New ticket notices: a count on the Support Hub menu and admin bar, a notice on other dashboard screens, New and Customer replied labels in the Inbox, and live updates while the hub is open.
- Confirmations open in the dashboard (no browser pop-ups), so they work everywhere, including WordPress Playground.
- Policy templates and site policies open in a wide editor.