Your brand, your team, your reports
Pro is an add-on for the hub. It adds analytics and client reports, white label for every customer's help center, supporters with their own names, and asks customers how you did. Help Scout and Zendesk are coming soon.
What Pro adds
Know what's happening, per site
Any date range from a week to a year, filtered by site: tickets over time, categories, priorities, tags, recurring issues, busiest sites and ratings.
- Export PDF for a clean monthly report per client
- Every chart has a table view
Your name on every customer's dashboard
Rename the customer's help center ("Acme Care") and give it your logo, colour, link, contact details and opening hours, with a live preview. It updates on every connected site within minutes, down to the admin bar and footer.
Ask customers how you did
When a ticket closes or access ends, customers rate support from one to five stars with a short comment. See it on the ticket, and the trend in Analytics.
AI triage
A brief on each ticket (likely cause, suspects, first steps) and reply drafts, with any AI provider in WordPress, including the free, private AI Provider for WebLLM that runs in your browser.
Supporters and agents
Choose who replies to customers and logs in to their sites, and the name customers see. A Support Agent role keeps them out of your site's admin.
Help Scout and Zendesk · coming soon
Tickets in your help desk with diagnostics attached, and replies syncing both ways.
Message every site
One dashboard notice to all your customers, for security releases or maintenance windows.
Free vs Pro
| Feature | Free | Pro |
|---|---|---|
| Unlimited sites, tickets and team members | ✓ | ✓ |
| Diagnostics, health checks and recurring issues | ✓ | ✓ |
| One-click access, more time, troubleshooting mode | ✓ | ✓ |
| Activity log for customers | ✓ | ✓ |
| Support policies and templates, bulk apply | ✓ | ✓ |
| Tags, dashboard messages, emailed tickets | ✓ | ✓ |
| Backup and restore of the whole hub | ✓ | ✓ |
| Overview statistics (30 days) | ✓ | ✓ |
| Help Scout and Zendesk (coming soon) | – | ✓ |
| Analytics: any range, per site, PDF reports | – | ✓ |
| White label for customers' help centers | – | ✓ |
| Customer ratings and reviews | – | ✓ |
| AI triage and reply drafts | – | ✓ |
| Supporters: choose who replies, with personal accounts on customer sites | – | ✓ |
| Support Agent role and message every site | – | ✓ |
Simple pricing
One license for your hub, with every Pro feature. The free plugins keep working forever.
Helpdesk Hero
The hub and the customer plugin. Complete, with no limits.
- Unlimited sites, tickets and team members
- Diagnostics and health checks
- One-click access without passwords
- Support policies and templates
- Activity log and troubleshooting mode
- Tags, statistics and emailed tickets
Pro · yearly
For teams that live in a help desk, or report to clients.
- Advanced analytics and PDF reports
- White label for customers' help centers
- Customer ratings and reviews
- AI triage and reply drafts
- Supporters with their own names and accounts
Pro · monthly
The same Pro features, month by month.
- Everything in Pro
- Cancel any time
Prices in US dollars. Pro is an add-on for the hub; your customers never pay or install anything extra. If your license ends, Pro features switch off and the free hub keeps working.
Pro questions
Do my customers need Pro?
No. Pro goes on your hub only. White label, ratings and messages reach customer sites through the free customer plugin.
What happens if my license ends?
Pro features switch off; tickets, sites, policies and the free hub keep working.
How do I install Pro?
Upload helpdesk-hero-pro.zip on your hub site under Plugins → Add New → Upload Plugin, then enter your license key under Support Hub → Pro. Full guide.
Can I try it first?
Yes: the live demo has every Pro feature switched on. On your own site, enter TEST as the license key.