Fixpass
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Getting started

Install#

  1. Download fixpass.zip from the latest release.
  2. In WordPress, go to Plugins → Add New → Upload Plugin, choose the zip and click Install Now, then Activate.

Fixpass needs WordPress 6.5 or later and PHP 7.4 or later. Only administrators can use it.

The tour#

After activation you land on the Fixpass page with a four-step tour:

  1. Welcome: what Fixpass does.
  2. Spotlight: pointing at a problem. The Spotlight a problem button in the toolbar glows while you're on this step, so you know where it is.
  3. Give access: how long support can stay, and handing over the details.
  4. You're in control: the status, extending and ending access.
The first step of the tour.
The first step of the tour.
The Spotlight step: the Spotlight a problem button glows in the toolbar.
The Spotlight step: the Spotlight a problem button glows in the toolbar.

On the last step, Don't show this again (ticked by default) hides the tour until Fixpass is reinstalled. Skip the tour hides it too. You can open it again any time with Take the tour, at the top and bottom of the Fixpass page.

Your first support request#

  1. Choose how to start. The Fixpass page shows two big buttons: Show the problem, then give access (recommended) and Just give access (the quickest, for when the whole site is down or you can't open the page).
  2. Show the problem (if you chose that). Open the page where something is wrong and click Spotlight a problem in the toolbar. Click the broken part, or drag a box around it, add a note, then click Continue. You come back to the Fixpass page with your spots listed. See Spotlight.
  3. Give access. Choose a length (3 days by default) and click Give access. See Giving support access.
  4. Copy the details. Click Copy details and paste them into a reply to your support team: an email, a ticket or a chat.
  5. Watch the status. The page shows when support logs in, logs out or finishes, and updates by itself.

When support is done, or when access runs out, the support account is deleted. If you left Delete Fixpass when access ends ticked, Fixpass then deactivates and deletes itself, and the access history with it (download it first if you want a copy).

Where things are#

The Fixpass page: choose how to ask for help.
The Fixpass page: choose how to ask for help.
Show the problem: three steps, then back to the Fixpass page with your spots.
Show the problem: three steps, then back to the Fixpass page with your spots.
  • Fixpass in the admin menu: everything for the site owner.
  • Spotlight a problem in the toolbar: on every page of the site and the dashboard, for administrators, while Spotlight is on and no support access is open.

Still stuck? Check the FAQ, or ask on GitHub.