How can we help?
Guides and answers for Fixpass, for site owners, support teams and developers.
Popular
Your first support request
Getting started
Read the guide →Spotlight a problem
Spotlight
Read the guide →Reusable or one-time link?
Giving support access
Read the guide →What the status means
Giving support access
Read the guide →Log in as support
For support teams
Read the guide →How the login link is protected
Security
Read the guide →Start here
For site owners
Giving support access
Lengths, reusable or one-time links, copying the details, the status, extending and ending access.
Spotlight
Point at the problem on the page, so support sees exactly what you see.
Security
How access is protected, and what support can and can’t do.
FAQ
Quick answers to the most common questions.
For support teams
For support teams
Logging in, the Support session page, site details and debugging.
Troubleshooting mode
Switch plugins off in your browser only, to find conflicts safely.