Point, don't describe
Click or drag a box. Each spot is numbered, and the extension also records which page element it is on.
Free · any website · app + browser extension
Stop describing circling explaining guessing it. Pin it.
Point at what's broken on any website or app, add a note, and share a private link that deletes itself. No account. No “which button?” emails.
Sound familiar?
“The blue one. No, the other blue one.”
Everyone who has ever helped someone with a website, an app or a form knows the dance. The person knows something is wrong, but not what to call it. The helper can fix it, but can't see it. In between: cropped screenshots, vague words and days of back-and-forth.
The button on the page doesn't work 😕
Which page? Which button?
The blue one. I sent a screenshot?
We have eleven blue buttons.
…the one that does nothing.
…three days later: still can't reproduce it.
With FixPinOne box around the broken spot, one note, one link. The helper sees exactly what you see.
How it works · 1 of 4
Capture it.
With the browser extension, click its button on the page with the problem. With the app, add, drop or paste a screenshot, or share one straight from your phone.
How it works · 2 of 4
Point at it.
Click the broken part, or drag a box around it. Up to five spots, each numbered. Add a note in your own words.
How it works · 3 of 4
Share the link.
Choose 1, 7 or 30 days and, if you like, a passcode. Copy the private link and send it. It carries the page, your screen, your browser and any errors.
How it works · 4 of 4
It cleans up after itself.
When the time is up, the report and its screenshot are deleted. You can also delete it any time. No account to close, nothing left behind.
Small, on purpose
Everything you need to say “here”.
Errors come along
With the extension: JavaScript errors, failed requests and console warnings from the moment you click.
Links that expire
1, 7 or 30 days, then the report and screenshot are deleted. Delete earlier with one button.
Optional passcode
Ask for a passcode before the report opens. Only a one-way hash is stored.
An installable app
Phone, tablet or computer. Add it to your home screen and share screenshots straight to it.
Copy the details
One button turns the report into plain text for an email or ticket: page, screen, browser, spots, errors.
Get FixPin
Use it where you already are.
The app
Any device, nothing to install. Add it to your home screen if you like.
Chrome, Edge, Brave
Captures the page, the spot and the errors in one click. Shortcut: Alt+Shift+F.
Firefox
Same extension, same report. Install guide in the help center.
Your own server
Open source. Host it on your own free Cloudflare account in a few minutes.
Using WordPress? Even better.
Point at the problem. Then let them in.
FixPin shows helpers where it breaks. On a WordPress site, Fixpass goes one step further: one click gives your support team a safe, temporary login with no password shared. And Helpdesk Hero gives the people on the other side the diagnostics to fix it fast.
Privacy, without the jargon
You send what you choose. Then it's gone.
No accounts
Nothing to sign up for, nothing to leak.
Unguessable links
A random 192-bit code. Never listed or searchable.
Always expires
Deleted after 1, 7 or 30 days, as you choose.
You press Send
The extension sends nothing until you do, and only runs on the page you click it on.
No tracking
No analytics in the app or the extension.
Open source
Read every line, or run your own server.
Why FixPin exists
It began inside Fixpass, a WordPress plugin with one feature people loved most: Spotlight, the button that lets you point at the broken part of a page. Then people asked, reasonably: “Can I use that on a site that isn't WordPress?” So Spotlight got its own home.
Show them where it breaks.
Bugs spotted 0/0
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